Refund policy
Return & Refund Policy
At VISTORA, customer satisfaction is our priority.
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos.
- Approved refunds are processed within 5–10 business days to the original payment method.
- Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.
If you have any questions, please contact our customer support team.