Refund policy

Return & Refund Policy

At VISTORA, customer satisfaction is our priority.

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in their original condition, and in the original packaging.
  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos.
  • Approved refunds are processed within 5–10 business days to the original payment method.
  • Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.

If you have any questions, please contact our customer support team.